The Digital Era's Value Chain

In the digital era, the customer stands at the center of the digital value chain. And most of the businesses understand that delivering the right "digital customer experience" is the key to winning the customer's loyalty and driving business growth. However, for many businesses it’s still a long journey, as the modern-day customers are better informed and demand more.

digital-consumer
 

Profile of the Modern-Day Customer

CONNECTED

8h41m

spent online a day, more than they sleep!

EMPOWERED

338

friends for the average Facebook user

IMPATIENT

74%

expect a response from a company within an hour

DEMANDING

40%

of customers buy from brands which personalize

NON-LOYAL

68%

of customers discontinue due to poor customer service

 

Improve customer experiences to drive business growth

Depending on the stage of the business lifecycle you are in and the nature of obstacles you are dealing with, we offer solutions that complement your growth initiatives in the areas of marketing, advertising, and brand management.

We help you choose the right strategy, create highly effective software, and create innovative business models to deliver meaningful customer experiences online and help your business thrive in the digital economy.

HGS Digital's customer experience (DCX) expertise:

In the world of the customer experience battleground, we collaborate with your business to create personalized and consistent omnichannel customer experiences all along the customer lifecycle journey. Our team of customer experience consultants, specialized in user experience design, digital marketing, and application development, will collaborate with your operational teams to help you build next-gen digital solutions that enhance customer satisfaction and brand loyalty.

 

Our Digital Customer Experience Technology Partners

logo

Microsoft

logo

IBM

logo

AWS-Partner Network

logo

SalesForce

logo

Tealium

logo

Progress

logo

Lytics

Our Services

HGS Digital’s integrated offerings help clients effectively communicate and engage with their customers. Our services include:

websites and portals icon

Websites and Portals

We deliver unparalleled expertise in designing, building, and maintaining your web properties, ensuring an uninterrupted online presence for your brand.

READ MORE
mobile apps icon

Mobile Apps

HGS Digital’s mobility practice currently supports more than 50+ customer engagements across the globe powering more than 400+ connected devices. This helps clients continuously engage with their employees, business partners, and enterprise customers.

READ MORE
chatbot icon

Chatbots

We help you build next-gen conversational interfaces powered by AI and machine learning capabilities. We design, build, and scale chatbots that form an integral part of your customer experience management.

READ MORE
digital asset management icon

Digital Asset Management

We have an award-winning digital asset management solution to help make the most of your digital assets by ensuring they are well organized and handy to use on-the-go.

READ MORE
online reputation management icon

Online Reputation Management

Let your brand shine in the digital world. Our expertise in online reputation management tools will ensure your brand is making a positive impact online.

READ MORE
social media management icon

Social Media Management

Create the most impactful conversations online and stay connected with your customers with our proven capabilities in social media management.

READ MORE