A leading healthcare organization leverages customer data platforms to make data-driven decisioning

May 18, 2018
City of Hope

About Our Client

Client Logo - City of Hope

City of Hope, located in Southern California, is a world leader in the research and treatment of cancer, diabetes, and other serious diseases. Founded in 1913, they are one of only 45 comprehensive cancer centers in the nation, as designated by the National Cancer Institute.

 

Project Goal

Strategize, design, development and implementation to support a multi-hospital site infrastructure on Amazon Web Services.

Challenges

  • Issues with content publishing
  • Difficult to navigate website
  • No analytical data
  • Poor migration
  • Low SEO
  • Frequent outages of On-Premise Hosted Site
  • Detrimental Down Times
  • Negative Impact on Their User Experience

Solutions/Services Provided

  • Web Design
  • Usability Testing
  • WCM Implementation (WebCenter Sites)
  • Content Services
  • Cloud Consulting: 
    • AWS EC2 Cloud Solution
    • Workload Portability Assessment
    • AWS Cloud Architecture
    • Migration to EC2 Instances on AWS cloud
    • 24X7 Cloud Monitoring Services
    •  Managed Services for WCM app and AWS EC2 cloud instances

Results

  • 183% Increase in Intention to Donate
  • 23% Increase in Donations (over previous year)
  • 17% Increase in Outpatient Visits (over goal)
  • 10% increase in Web Traffic
  • Guaranteed Site Availability of 99.999%
  • IT Resources Freed to Focus on Business Innovation
  • Flexibility to Scale Resources Up and Down on Demand
  • Reduced Total Cost of Ownership
  • Shift of CapEx spend to OpEx
  • Improved User Experience
 

Visualization of Project Outcomes

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Other Design & Implementation Projects and Applications

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Element Solutions has over 12 years’ experience building digital solutions and over a decade of experience in delivering successful cloud solutions to leading enterprises. We firmly believe cloud computing can fundamentally change the technology landscape and contribute to business success. Delivering the client’s CMS in a fully managed cloud model empowered them to reduce total cost of ownership (TCO) and achieve digital transformation with improved customer experiences.

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